Charges will be according to which platform you ordered (TikTok shop, Shopee & Lazada), and can vary according to your delivery address.
You can check on the status of delivery according to which platform you’ve ordered from. (TikTok shop, Shopee & Lazada)
Once a parcel has been shipped out, you can check the delivery status according to which platform you’ve ordered from. (TikTok shop, Shopee & Lazada)
Report to our Customer Support team is to be made within 48 hours from the date of delivery.
If a report is made after 48 hours, the claim will be automatically rejected by our Warehouse team.
Kindly have the following documentations submitted with your report and email them.
Please note that reports without the above proper documentations will be rejected by the Warehouse team.
Chubby Cheeks Malaysia allows exchanges for defective or incorrect items based on the original receipt/proof of purchase. Please note: Exchanges must be made within 30 days of receipt.
The customer is responsible for sending the item to our warehouse or from the platform you have ordered from. Once received, the exchange will be processed within 7 working days.
For further assistance, please reach out via our Contact Us page.
Yes, we will be responsible for postage incurred for redelivery only. T&C applies
Please contact our Customer Service team within 48 hours of receiving your delivery for further assistance.
Yes, items can be returned via courier service or in person at our warehouse for exchange.
Each receipt is limited to a one-time exchange. Additional charges may apply. T&C applies
No, shipping and delivery fees incurred during the exchange of non-defective products are non-reimbursable.
Once payment has been processed, cancellations and reimbursement are not allowed. Please ensure your purchase is confirmed before completing the transaction.
